Travel agent: Can I help you, sir?
Mr Douglas: Er, sir. I am going on a holiday in two weeks and I’m thinking of visiting Australia.
Travel agent: Right. And where in Australia?
Mr Douglas: That’s where I need your help. I’d like to go to the most interesting places and to see as much as possible.
Travel agent: And how much time would you like to spend in Australia?
Mr Douglas: Two weeks.
Travel agent: OK … Let me see … you could start in Sydney. It’s Australia’s biggest city and it has the most famous attractions.
Mr Douglas: That’s what I’ve heard, but we don’t want to stay in a city the whole time.
Travel agent: Don’t worry. You can use Sydney as a base for visiting the countryside. That part of Australia has some of the most exotic wildlife anywhere in the world.
Mr Douglas: That sounds fine. What about flights?
Travel agent: We have some reasonable packages …
Mr Douglas: No, I think we’ll book our own accommodation, thanks.
Travel agent: That’s quite OK. What dates do you have in mind?
Mr Douglas: Late February, around the 20th.
Travel agent: How many of you will be travelling?
Mr Douglas: Myself, my wife and our son Sam.
Travel agent: How old is he?
Mr Douglas: Fourteen.
Travel agent: And are you looking for business class or economy class?
Mr Douglas: Oh, definitely economy class.
Travel agent: Let me see … I can get you out on 20th February and back on 6th March, for a total of 2225 pounds, but you’ll have to change planes in Singapore. That’s the cheapest fare I can find.
Mr Douglas: That’s fine.
Travel agent: Shall I make a definite reservation?
Mr Douglas: Yes, please.
Travel agent: I’ll need a deposit of 500 pounds now and the rest when you pick up your tickets.
Mr Douglas: That’s OK. Can I pay by credit card?
Travel agent: No problem …